Privacy Policy
Effective Date: September 2026
At ESASHOP, we respect the privacy of our customers and users. This Privacy Policy explains what information we may collect, how we use it, and with whom it may be shared when you use our website, request a quote, or use our services.
1. Information Controller
ESASHOP is responsible for the personal information collected through this website and our communication channels. For privacy-related inquiries, you may contact us at: esashopsv@gmail.com
2. Information We Collect
We may collect information that you provide directly to us when using our forms or communication channels, including:
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Full name.
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Business name.
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Email address.
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Phone or WhatsApp number.
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Type of business.
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Information related to the products requested.
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Brands, quantities, product sizes or formats, and order details.
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Delivery address when necessary to prepare or coordinate shipping.
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Communications with ESASHOP related to quotes or orders.
We may also automatically collect certain technical information related to your use of our website, depending on the features and technologies used by the platform hosting our site.
3. Purpose of Processing Your Information
We use the information we collect to:
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Receive and process quote requests.
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Verify product availability.
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Prepare personalized quotes.
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Manage the purchase and consolidation of orders.
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Coordinate the delivery of orders to international shipping providers.
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Communicate with customers regarding their requests, quotes, or orders.
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Process or facilitate payments through authorized payment providers.
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Maintain administrative and operational records.
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Comply with applicable legal, regulatory, and customs requirements.
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Prevent fraudulent or improper use of our services.
4. Legal Basis for Using Your Information
We process personal information when necessary to respond to a request made by the user, prepare a quote, provide the requested services, comply with legal obligations, or when the user has provided consent where required.
5. Information Shared with Third Parties
ESASHOP may share only the information necessary with third parties involved in providing our services, including:
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International shipping and logistics providers.
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Suppliers or businesses when necessary to complete a purchase.
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Payment processors or payment platforms.
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Technology providers used to operate our website, forms, and communications.
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Customs, regulatory, or government authorities when legally required.
ESASHOP does not sell or commercially distribute its customers’ personal information.
6. Payments
When external payment platforms or payment processors are used, certain information may be processed directly by those providers in accordance with their own privacy and security policies. ESASHOP does not need to store complete credit or debit card information when transaction processing is handled directly by an external payment provider.
7. Data Retention
We retain personal information for as long as reasonably necessary to manage quotes, orders, business relationships, administrative obligations, and applicable legal requirements. When the information is no longer necessary, it may be deleted or anonymized in accordance with applicable practices and obligations.
8. Information Security
ESASHOP takes reasonable measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse. However, no electronic system or transmission of information over the Internet can guarantee absolute security.
9. Email and WhatsApp Communications
When you provide your email address or WhatsApp number when requesting a quote or placing an order, we may use these channels to communicate with you regarding your request, product availability, quotes, payments, order preparation, and other communications necessary to provide our services.
Submitting a request does not automatically subscribe you to promotional communications.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for its operation, security, navigation analysis, and improvement of the user experience. Some of these technologies may be provided by the platform used to operate the website or by third-party services integrated into it.
Where applicable, users may manage their cookie preferences through the options available on the website or through their browser settings
11. User Rights
You may request information about the personal data we maintain about you and, where applicable, request its correction, update, or deletion.
Requests related to personal information may be sent to: esashopsv@gmail.com
We may request reasonable information to verify the identity of the person making the request before processing it.
12. International Transfers and Services
Due to the nature of ESASHOP’s services, certain information necessary to coordinate shipping may be shared with shipping, logistics, or other service providers located in El Salvador, the United States, or other countries involved in providing the service.
Only the information reasonably necessary to provide the applicable service will be shared.
13. Third-Party Links and Services
Our website may contain links to websites, payment platforms, WhatsApp, social media platforms, or other services operated by third parties. ESASHOP does not control the privacy practices of these services.
We recommend reviewing their respective privacy policies before providing them with personal information.
14. Changes and Contact Information
ESASHOP may update this Privacy Policy as necessary due to changes in our services, the tools we use, or applicable requirements. The current version will be the version published on this website together with its effective date.
For questions, requests, or comments regarding this Privacy Policy, you may contact us at:
Email: esashopsv@gmail.com
WhatsApp El Salvador: +503 7833-0603
WhatsApp United States: +1 (908) 937-7381